Get Help

To keep the University of Alaska community healthy and limit the potential spread of COVID-19, crucial changes to in-person classes have been implemented.
Please review the UA Virtual Campus website to learn more about working/learning/studying remotely.

Visit the UA coronavirus information website to learn how the University of Alaska is responding to the novel coronavirus/COVID-19 situation and find links to communications, policy guidance and resources.

Support Hours of Operation:

As a part of the University of Alaska’s COVID-19 response, the OIT Service Desk is working remotely. We would like to encourage users to submit requests for assistance via email to helpdesk@alaska.edu or by using the ‘Start a Chat’ or ‘Self-service’ options available at www.alaska.edu/oit. Otherwise please leave a voicemail and one of our technicians will return your call as soon as possible.

Fall Semester Hours (All Physical Locations are currently closed)
Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Winter Holiday Hours, Dec 21st - Jan 11th
Dec 21-23: 7:30 AM - 7:30 PM
Dec 24-25: CLOSED
Dec 26-30: 10:00 AM - 6:00 PM
Dec 31-Jan 1: CLOSED
Jan 2-3: 10:00 AM - 6:00 PM
Jan 4-8: 7:30 AM - 7:30 PM
Jan 9-10: 10:00 AM - 6:00 PM

Service Desk Phone/Fax:

Phone: � � � (907) 450-8300 (x8300 on campus)
Toll-free:�� (800) 478-8226

Fax:�� (907) 450-8312 (x8312 on campus)

After Hours Service Desk:

Calls to the OIT Service Desk are monitored 24/7/365. During the times the Service Desk is not staffed, the standard after hours on-call procedures will be in effect. IT issues deemed critical will result in a request to on-call technicians for after hours resolution. For most after hours calls, a service request will be created on your behalf to ensure a timely response during normal Service Desk hours of operation.