OIT has engaged Pink Elephant, a world leader in IT Service Management, to conduct a process maturity assessment for 6 IT Service Management processes.

• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Service Catalog Management
• Service Level Management

PinkSCAN is a standardized methodology and online toolset that has been developed by Pink Elephant. The aim of the assessment is to determine the quality and effectiveness of OIT’s IT Service Management processes listed above as compared to ITIL best practices. The assessment reports will provide us with a point-in-time snapshot of our processes to be used in our continual service improvement activities.

Kickoff Meeting 22 June 2012:

• Presentation slides (ppt)
• Recorded session (mp4, full 2 hour session)

Assessment Results 27 July 2012:

• Final PinkScan Report (pdf)
• Presentation slides (ppt)
• Recorded session (mp4, 1.5 hours)

Kevin Jacobson
ITSM Project Manager
450-8021

Kenny Coon
ITSM Project Coordinator
450-8303