Overview

The objective of the Change Management process is to standardize the methods and procedures used throughout OIT to promptly and efficiently handle all changes to OIT services. Change Management is intended to minimize the number and impact of incidents related to a change upon a service. Changes to OIT services may arise reactively in response to problems, proactively from seeking improved efficiency and effectiveness or in response to evolving business initiatives. Change Management aims to control the lifecycle of all changes while enabling beneficial changes to be made, with minimum disruption to OIT services. This process is scheduled to be formally implemented from November 2013 through July of 2015.

ITSM (IT Service Management) Improvement Program

Process Documents

• Change Management Process Document
• OIT Standard Change Checklist
• OIT Standard Change Submission Template
• OIT Emergency Change Checklist
• OIT CAB Agenda
• Change Management Benefits
• Change Management Trifold
• Change Management Combined Process Diagram